23 August 2013
Staffing and Personnel Selection
This course builds students’ ability to put together a great team of employees through the use of best practices in staffing and personnel selection. Students will learn a professionally sound approach to all major stages of the selection process, including job specifications, recruitment, first screening, behaviorally-based candidate assessment and finally, decision making. Emphasis will be put on introducing reliable and valid tools for assessing candidates, as grounded in decades of research in industrial/work psychology. Also covered will be the utility of staffing methods and the relation of staffing and terminations to long-term human capital development and HRM in general. The course is useful for anyone wishing to prepare for a managerial role or a career in human resource management.
Asta Bjarnadottir, Capacent Consulting/Reykjavik University, Iceland
The course aims to provide insights to:
i. To study “breakthrough” Services in order to understand the operations of successful service firms that can be benchmarks for future management practice.
ii. To develop an understanding of Service management thinking iii. Application of concepts of CRM, creating a service culture Customer loyalty and retention, service encounters, service characteristics, value creation, customer involvement, demand and suppy management and service recovery .
iv. Understanding service quality, its measurement and management
v. Service design through marketing research and blueprinting for efficient delivery
vi. To develop an awareness of the opportunities for leveraging Information Technology and Human resources for enhancing Service firm competitiveness.
vii. Understand the role of operations in managing organizations and creating competitive advantage
EUR 0: Students on a bilateral exchange programme do not have to pay. Freemovers are obliged to pay participation fees while tuition fees only apply to freemovers from countries outside the EU/EEA/Switzerland.