Turku, Finland

Service Design Processes and Methods

when 9 August 2021 - 20 August 2021
language English
duration 2 weeks
credits 5 EC
fee EUR 75

The students will learn the basics of service design and a service design process as well as the most central methods of service design. The course will be completed as a case – developing of an existing service. The case will include the first three phases of the service design process, from definition to service design.

Course leader

Novia University of Applied Sciences and Turku University of Applied Sciences

Target group

Undergraduate students with at least two years completed of Bachelor’s studies in any field.

Course aim

The student will be able to:
Utilise service design process as a holistic and iterative approach.

Put established, research-based service design methods in practice.

Map and visualize different stages of service design processes.

Accomplish a service design project.

Fee info

EUR 75: The course fee includes: Registering to the course & customer service, Teaching, study facilities in Turku,
Social Programme.